Area Superintendent - Carlsbad, NM
Key position functions include:
responsibility for the branch including by not limited to: HSE, financial performance, security of
assets, inventory, customer satisfaction, receivables, timely billings,
accurate accounting of results, assets, etc.
Provide direction regarding branch functions, including sales
forecasting, inside sales, customer relations, customer property, assembly,
service, general administration and other branch functions.
daily operations of Branch ensuring efficient use of company resources and
personnel and consistent application of Company procedures/processes. Ensure and comply with running our business
legally and ethically.
positive customer relations by meeting customer expectations, addressing
customer concerns and by making direct contact with customers as required.
Oversee customer service. Acknowledge
and deal promptly with customer complaints. Have a strong working relationship
with all customers in the region.
Steward – ensure the Guiding Principles are in place / practice by all
employees in the organization. Continue
to build an industry leading “Customer Service” culture that is embraced and
practiced at all levels of the organization.
- Maintain and
improve daily communications with broader team
work environment – ensure a culture of continuous improvement and supportive
work environment is in place and all employees understand their role in
customer support. Ensure they have
training and tools to be successful.
Maintain close liaison with management and employees. Mentor and guide the team in the direction
needed for them to be successful.
for inventory integrity, branch stock levels and movement.
branch financial operations related to sales forecasts, budgets, operating
expenses and capital expenditures.
Establish budgets and targets for the branch and ensure we have the
service and support needed for the area.
Accountability to hit targets and develop / execute corrective action
plans when needed.
that the Sales and Marketing teams is well informed and ensure you articulate
needs through the appropriate channels.
Evaluate the competitive environment on a continual basis with the
management and sales teams to ensure value to the customer.
supports and complies with corporate programs, standards and policies including
HSE, Quality and other corporate directives.
effective people management practices with respect to recruitment and
selection, payroll reporting, progressive discipline, timekeeping, promotion
and advancement, performance reviews, compensation and general employee
branch training requirements related to orientation procedures, health and
safety, QCP’s and ES’s as well as all internal job training programs. Continually assess the competency of the
organization and develop plans (training, mentoring, etc.) to address
gaps. If the gaps can’t be addressed,
then appropriate steps need to be taken to address the performance.
filed audits on service teams, through direct reports and personally.
Preferred candidate will possess a combination of the following:
post-secondary education, or equivalent combination of education and experience
- Minimum of 5
years comprehensive oilfield experience with related supervisory or management
leadership and interpersonal skills
knowledge of Stream-Flo equipment and the wellhead service industry
- Good written
and oral communication skills
customer service skills
good organizational abilities and able to work independently
with Microsoft applications
with inventory management is a definite asset
- Previous sales or service
experience would be an asset
To Apply for this Position
Please state the position and location that you are applying for on your application. Apply to the Stream-Flo Human Resources Department at:
Mail: Stream-Flo USA, 8726 Fallbrook Drive, Houston, Texas, USA 77064
We thank all applicants for their interest. However only those candidates identified for further consideration will be contacted.